Location: Calgary, Alberta (Remote with Client Access)
Employment Type: Permanent, Full-time
Position Summary
The Manager of Customer Services plays a vital role within our beef division, supporting customers from first contact to final delivery. This position blends customer service, sales account management, and logistics coordination, ensuring that every client receives exceptional service and every order arrives in perfect condition. Based in Calgary and working remotely with face-to-face access to clients, this role requires strong communication, an analytical mindset, and a genuine interest in how cattle become food. The successful candidate will bring a small business mentality — someone who treats every customer like their own and every challenge as an opportunity. An entrepreneurial approach and prior experience managing or operating a business will be a strong asset.
This position will appeal to someone who takes ownership of outcomes, thrives on autonomy, and wants to learn each stage of the Canadian cattle and beef industry — from farm and feedlot through to processing, cold storage, and delivery.
Key Responsibilities
Sales and Account Management
Manage and grow a portfolio of key customers, including distributors, independent retailers, butchers, and chefs across Canada and Mexico.
Prospect and secure new accounts through targeted outreach, product presentations, and relationship-building.
Take ownership of assigned territories and customer relationships, driving growth through initiative and entrepreneurial thinking.
Prepare and deliver product information, pricing proposals, and sales presentations tailored to customer needs.
Track customer preferences, forecast orders, and ensure that inventory and production align with demand.
Coordinate with internal teams to ensure customer requirements, timelines, and product quality are consistently met.
Monitor account performance, identify opportunities for growth, and implement retention strategies.
Customer Service and Relationship Development
Serve as the primary contact for customer inquiries, service issues, and delivery coordination.
Build long-term relationships based on trust, reliability, and responsiveness. Collaborate with chefs, purchasing managers, and distributors to create tailored solutions that reflect customer needs.
Ensure post-sale follow-up, confirming satisfaction and resolving any quality or logistics concerns.
Logistics and Cold Chain Coordination
Oversee order fulfilment and transport scheduling to ensure products arrive with the correct shelf-life and temperature control.
Work directly with cold storage partners and carriers to maintain accurate documentation and efficient delivery.
Understand and apply just-in-time delivery principles to reduce waste and maintain product freshness.
Track shipments and proactively communicate status updates to customers and internal teams.
Support export coordination for Mexico-bound shipments, ensuring customs compliance and product integrity.
Product Knowledge and Market Understanding
Develop an in-depth understanding of the beef industry, including cattle sourcing, carcass fabrication, and grading.
Learn how beef cuts are developed and used in different market segments — retail, foodservice, and export.
Assist customers with product education, usage ideas, and cut applications.
Keep current on market pricing, competitor activity, and seasonal industry trends.
Internal Coordination and Reporting
Maintain CRM records of sales activities, communications, and performance tracking. Prepare monthly reports, forecasts, and account summaries for management review.
Participate in production and sales planning meetings to align supply with customer orders.
Support internal communication between logistics, production, and sales departments to streamline operations.
Qualifications and Experience
- Bachelor’s degree or diploma in Logistics, Supply Chain, Business, or Agriculture (Bachelor’s in Transportation and Logistics preferred).
3–5 years of experience in food, meat, or protein sales, customer service, or logistics
coordination.
- Experience managing or operating a small business, or demonstrable entrepreneurial
background, is a strong asset.
Strong knowledge of cold chain logistics, shelf-life management, and just-in-time delivery
systems.
- Fluent in English and Spanish (required); other language skills are a strong asset.
- Excellent communication and negotiation skills, with the ability to present effectively to
both internal teams and customers.
- Proficient with Microsoft Office, spreadsheets, and CRM systems (e.g., Salesforce,
Zoho, or Dynamics).
- Familiarity with the Canadian cattle and beef industry from production through
processing preferred.
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Personal Attributes
Entrepreneurial thinker with a strong sense of ownership and accountability.
Professional, adaptable, and capable of managing multiple priorities in a fast-paced environment.
Analytical, solution-oriented, and confident making independent decisions.
Team-oriented and approachable, with a natural ability to build trust and collaboration.
Self-starter who thrives in remote, flexible environments and stays motivated without constant supervision.
Passionate about agriculture, food systems, and supporting high-quality Canadian beef.
Compensation and Benefits
Competitive salary based on experience.
Performance-based incentives.
Comprehensive benefits package.
Flexible, remote work schedule with travel in Western Canada and occasional travel to Mexico.
Why This Role Fits You
This position is ideal for someone who enjoys connecting people, product, and process.
You’ll apply your logistics background, leadership experience, and entrepreneurial mindset to help bring Canadian beef to customers who value quality, precision, and partnership. From prospecting accounts to ensuring product integrity on delivery, you’ll play a hands-on role in every step of the customer experience.
